IVR

AasTell™ Interactive Voice Response (IVR):-

Is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient.  An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

Key Features:-

  • AasTell™ IVR system is developed with our own GUI interface making it more simple and user friendly
  • handle high call volumes
  • Intelligent call routing allows your customers to reach the right agent every time
  • Improves customer service by Serving the customers even after normal business hours
  • Lower call centre costs
  • Prioritize customers so urgent calls are handled quickly
  • Integrate with any third party applications to improve your call centre operations
  • Expand your ability to get feedback from customers with surveys that populate your database from your IVR solution
  • Advanced call routing allows your team to be accessible via cell, land line, or even another IVR system
  • Reduce idle time in your call centre with outbound campaign management