AasTell™ Voice Logger is a multi-channel voice logging tool that works in cohesion with audio channels, analog, digital, PRI and VoIP telephone lines. AasTell™ Voice Logger helps in improving customer service by enabling the upper level management to review the actual telephone conversation with the customer.
Continuous evaluation ensures customer satisfaction and quality management in an organization. Applicable areas include call centers, share traders, security undertakings, banks, hospitals, enquiry departments etc.
What are the Benefits:-
- Supervising employees
- Using recorded examples of good calls for training purposes
- Quickly evaluating new and non-standard situations, so the whole team can be ready for similar situations in future
- Keeping initial records of transactions and services provided
- Evaluating customer reactions to IVR loops
- Help desks
- Supervising staff
- Compiling details of common user difficulties
- Resolving disputes of what information has been provided
- Replaying descriptions of particularly complex issues
- Forwarding complex calls to the most appropriate person without having the customer repeat information